Returns & Exchanges
We want you to be completely satisfied with your ACAI Outdoorwear; if your gear isn't the perfect fit for your next adventure, you can return unworn items with tags attached within 30 days of delivery. Our hassle-free process ensures you can get back to the outdoors as quickly as possible.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging, ensuring all original tags and labels are still attached to the garments.
Label and Post
Generate your prepaid shipping label through the portal, attach it to your package, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing